DSW Designer Shoe Warehouse

Here is my story about they said they will hold shoes for you. Before Thanksgiving, I chose a nike sneaker for my daughter, size 12. I got a 30% off coupon in email, so I showed to Cashier, The cashier was super nice said I cannot use it now but she will hold them for me. After three days, I drove 40 minutes to this store, they said they cannot find that pair, and it was the last one. I saw a size 11 on counter but a leader cashier said she cannot sell it to me. No excuse, no sorry. All I got was they cannot find it. I got a polite, cold, impatient service, not one smile or sorry in it. you cannot complain, nothing enough to complain. My daughter still looking forward to this sneaker. So I still bought a size one, the last pair on shelf, she may wear it after three years. Then the cashier said sorry, you cannot use this coupon. So why let me wait three days, 40 min drive, and no size for me??? I will never shop in DSW again. Now I don't want to look the box, I just throw it in garage. It is remind I am clumsy of speech and a coward to fight for myself.

Terrible customer service at this location. If you're not Caucasian they will not treat you the same as other customers that are. They actually will profile you as some kind of scammer or thief. I had proof of purchase for an order that my mother made and the so called store manager "Shannon" or "Savannah"(more like a KAREN) didn't even try to help with the situation or try resolve their poor quality of a buy online return is store policy. I was taking back an order that I had proof of purchase, and for someone who was disabled and isn't physically able to get out of her house that's why they were bought off their site. I was embarrassed by her micro-aggression's towards me as if I was thief or a scammer. Think twice about being someone of color inside their store and not feeling like they are profiling you from the moment you walk in. It's disgusting to know that people still have jobs and can't treat every customer equally. Savannah is supposedly a Manager at this location or at least tried to present herself like one. In no means is she qualified nor trained in any customer service or having any social skills to deal with customers of color/ethnicity. Please think twice about supporting business who still use that practices of profiling people of different ethnic backgrounds other than Caucasian. Karma will come her way for treating others like criminals when we work hard for the things we purchase and don't deserve to be talked down to when trying to return the product we spent our money on in the first place.

Great selection! Our cashier, J’Lee was super friendly and helpful! She told us about some program that we could sign up for to get a discount and she helped us sign up super quickly! She was very engaging and kind. We were able to come in and get what we needed and paid less then we were anticipating, while being able to choose exactly what we wanted. Haven’t been to a dsw before but will definitely be back!